Returns & Exchanges
At Cloudies™, we want you to feel like you're walking on air, which is why we offer a 30-day hassle-free return policy on all unworn items. If your fit isn't perfect, we are committed to making it right with a seamless exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.
Pack and Ship
Place your items in their original packaging and drop off the package at any authorized carrier location within 7 days of receiving your label.
Receive Your Refund
After our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing